Terms and Conditions
Last updated: 23 September 2026
1. Who we are
JC LAB LTD, company number 16613763, provides in-person hair and beauty services at 7 New Lane, Selby, England, YO8 4QB. Contact support@jclabltd.com or +44 7453571355.
2. What you are buying
Each online purchase is a one-off payment for the service described on its product page. There is no subscription or automatic renewal. Services are delivered at our Selby salon, not remotely, and no goods are shipped. Customers with a United Kingdom or United States billing address may purchase; all customers must attend the salon in England.
The price shown at checkout is the full price for the selected service as described. JC LAB LTD is not VAT registered and does not charge VAT. All prices and charges are in GBP (British pounds). Your bank may charge its own currency-conversion or international transaction fee.
The £70 colour consultation purchase covers a consultation only, not a colouring treatment. It is credited against a subsequent colouring service with us. We will quote the total colouring price and any balance before you agree to a separate treatment. If you do not proceed after the consultation, the consultation fee remains payable for the consultation already provided.
Optional additional services require your express agreement to a separate price before they begin. We will not automatically increase the price of a prepaid service. If we cannot provide the service as described and priced, you may choose a full refund instead of an alternative.
3. Appointment confirmation and delivery
Enter your preferred appointment date and time at checkout. Payment and an automated order receipt acknowledge your order; they do not confirm availability. We will email you within 24 hours of payment to confirm your appointment or offer alternatives. Appointment times use UK local time. Your appointment is confirmed only when you accept an available time and receive our confirmation.
If we cannot offer a suitable appointment, or you have not received confirmation within 24 hours and no longer wish to wait, you can request a full refund. We will not substitute another service or time without your agreement. Contact us before travelling if you have not received confirmation. We will tell you the expected duration and any preparation or patch-test requirements when arranging your appointment.
4. Cancellations, rescheduling and refunds
You may cancel any unprovided service for a full refund, including during the first 14 days after purchase. We do not charge cancellation, late-arrival or no-show penalties. Please contact us as early as possible, preferably 48 hours before your appointment, so we can offer the time to another customer. This notice request does not remove your refund rights.
If you arrive late we will agree whether to proceed, reschedule or cancel. We will not charge for omitted parts of a service. If we cancel or cannot safely provide the booked service, you can choose a full refund for the unprovided service or an alternative appointment.
If you ask us to start within the statutory cancellation period, we will obtain your express request before starting and explain any lawful proportionate charge for work actually performed. Where applicable, the cancellation right ends after full performance only with your prior express consent and acknowledgement. This does not affect rights relating to faulty or misdescribed services. See our Refund & Cancellation Policy for the process and refund times.
5. Suitability, safety and service quality
We will discuss suitability and follow applicable product instructions, including required consultation and patch testing, before relevant treatments. Please discuss relevant allergies or health concerns privately with the practitioner; do not enter medical details in checkout notes. If treatment is unsuitable, we will not proceed and will refund the unprovided service. A patch test cannot guarantee that a reaction will never occur.
Results vary with hair and skin condition. We provide services with reasonable care and skill and in accordance with the agreed description; we do not guarantee a particular cosmetic result or claim to diagnose or treat medical conditions. If you are unhappy, contact us promptly so we can investigate. Nothing in these terms excludes liability for negligence causing death or personal injury, fraud, or any liability or consumer right that cannot lawfully be excluded.
6. Payments, complaints and your rights
Checkout is provided through SureCart, with electronic payments processed by Stripe and available methods displayed at checkout. Do not send card details by email or through our contact form. Keep your order receipt and appointment confirmation.
For complaints, email support@jclabltd.com with your order reference and the issue. We will acknowledge your complaint within 2 working days and aim to respond substantively within 14 days, keeping you informed if investigation takes longer. You may be entitled to repeat performance, a price reduction or a refund where a service is not provided with reasonable care and skill or as described.
These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or rights to bring claims in courts available under applicable law. Our policies apply to both UK and US purchasers. Read our Privacy Policy and Cookie Policy. Changes do not retrospectively reduce rights attached to existing orders.
