Refund & Cancellation Policy

Last updated: April 27, 2026

Deposits and payments

• Where a deposit is required to secure a booking, it is generally non-refundable.
• Any balance due is payable as stated at the time of booking/purchase.

Cancellations and rescheduling

• Please provide notice in advance if you need to cancel or reschedule.
• Late cancellations or no-shows may result in loss of deposit and/or charges where applicable.

Refunds

• Refund eligibility depends on the service/product and the circumstances.
• If you believe there is an issue with a service, please contact us as soon as possible so we can help.

How to contact us

For refund or cancellation questions, please contact us using the contact details on this website.