Refund & Cancellation Policy

Last updated: 23 September 2026

Our refund promise

This policy applies to UK and US customers purchasing services from JC LAB LTD, company number 16613763, at 7 New Lane, Selby, England, YO8 4QB.

You may cancel an unprovided service and receive a full refund. There are no cancellation, rescheduling, late-arrival or no-show penalties. Please give as much notice as possible, preferably 48 hours, but shorter notice does not remove this refund promise.

How to cancel or change your appointment

Email support@jclabltd.com or call +44 7453571355. Include your name, order number if available and the appointment you wish to cancel or change. A clear statement is enough; no special form is required. You may use: “I wish to cancel my service order [reference], purchased on [date], in the name of [name].”

Rescheduling is subject to availability and your agreement. We will not automatically move you to another time. If no suitable time is available, you can choose a refund for the unprovided service.

Confirmation, salon cancellations and unsuitable treatments

We email within 24 hours of payment to confirm availability or offer alternatives. Payment alone does not reserve a confirmed appointment. If you have not received confirmation within 24 hours and do not wish to wait, request a full refund. If we cancel, cannot fulfil the advertised service, or determine that treatment is unsuitable, we will offer a full refund for the unprovided service; you do not have to accept credit or another appointment.

Cooling-off and services that have started

Our full-refund promise for unprovided services includes the first 14 days after purchase. It supplements, and does not limit, statutory cancellation rights. If you expressly request that a service start during a statutory cancellation period, any lawful deduction is limited to the agreed, proportionate value of work actually provided. We will obtain your express request before starting and explain the consequences. Where applicable, loss of the cancellation right after full performance requires your prior express consent and acknowledgement.

For a partly completed service, we refund the unprovided portion. A completed service is not automatically refundable simply because you change your mind, but your rights concerning quality, description, negligence and other legal protections remain.

Colour consultation

The £70 charge buys the consultation only and is credited against a subsequent colouring service with us. The separate colouring price is quoted before you agree to it. You can cancel before the consultation for a full refund. Once the consultation has been properly completed, choosing not to purchase a colouring treatment does not by itself entitle you to a refund of the consultation fee.

If something is wrong with your service

Please contact us promptly with the issue and order reference. We will acknowledge complaints within 2 working days and aim to respond substantively within 14 days. Where legally appropriate, remedies include repeat performance at no additional charge, a price reduction or a refund. Reporting within 14 days helps us assess the issue, but it is not a deadline that removes your statutory rights. Work done elsewhere may affect the evidence available, but does not automatically remove your rights.

How and when refunds are paid

We initiate refunds without undue delay and no later than 14 calendar days after receiving a valid cancellation request or agreeing that a refund is due. Refunds go to the original payment method, with no refund administration fee. We email confirmation once processed. Your bank may take additional time to display the credit; contact us if it has not appeared within 10 working days of confirmation. Refunds are in GBP; exchange-rate differences or bank charges are controlled by your card issuer.

No shipping or postal returns

The online catalogue sells in-person salon services, not shipped products. There is therefore no postal return process for these bookings. Nothing here limits rights under applicable consumer law. Read our Terms and Conditions for pricing, service delivery and business details.